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Immanuel Santosh's avatar

The invisible-work squeeze shows up in financial planning too. Getting a client out of an over-insurance mess or correcting a late-start assumption is the highest-value work I do, and none of it shows up in a number, while products sold does — so the system quietly rewards the measurable and drops the rest.

Your doing-it-twice rule maps cleanly onto money. The second time a client treats an endowment plan as an investment or a home purchase as a retirement plan, that is no longer a ticket to nirvana.

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